eswar.comArchana Arcade, # 16, Natesan St., T. Nagar,
Chennai, India, Zip: 600 017. Ph. (+91 44) 2434 5902
   
 
 
FREQUENTLY ASKED QUESTIONS

  1. Do you Accept International Orders?

    Yes! But due to the limited scale of on-line operations, the shipping & forwarding charges are manually calculated for every order and upon confirmation from the User, the same are processed. This usually takes less than 48 hrs.

  2. How do I pay for the Orders?

    At present we do NOT have online Credit Card Payment options, cyberlaws being new in India. However, we plan to provide our users online payment facility soon.

    For now, all out-station & international transactions are processed after advance payments are made by Demand Draft (DD) Only in favour of "Sri Eswar Enterprises" payable at Chennai, India in US$ or equivalent Indian Rupees only. Please do not make the DD before you hear from us confirming the final order amount including Shipping & Freight Charges.

  3. Is there any Return/Exchange Policy?

    Yes and No! Only the CD/Floppy Media, if found damaged/defective, can be requested for exchange within the first 15 days of order delivery. Because the books are well packaged & handled carefully, damage of the books itself never occurs. Thus NO other return/refund/exchange will be entertained what-so-ever.

  4. What is the Transaction Completion Cycle?

    Transaction Completion Cylcle varies on the point of delivery and mode of payment. Local Deliveries can be effected in less than 48 hours. While outstation deliveries can be completed in 3 days once the advance payment reaches us. Regarding International Orders, once you confirm the final order amount with shipping & freight charges, we will pre-pack the order and wait for the payment, as soon as the payment reaches us, the order will be shipped by appropriate international courier latest by next day.

  5. Can my friend/relative pay in Indian Rupees?

    Yes! This will speed up order delivery process. If you have a friend/relative living in India who is willing to pay us on your behalf, we can accept the payment and ship the books to you at the destination of your choice. However, the appropriate shipping & freight charges still apply.

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